jilihot Privacy Policy — How We Handle Your Personal Data

1. Introduction

This Privacy Policy explains how jilihot ("we", "us", "our") collects, uses, stores, and protects the personal data of users ("you", "your") who access or use the jilihot platform at jilihot.one, the jilihot mobile app, and all related services.

jilihot takes your privacy seriously. We understand that players in Bangladesh trust us with sensitive personal and financial information, and we treat that responsibility with care. This policy is written to be clear and honest — we want you to know exactly what happens with your data, not just what we're legally required to tell you.

By registering a jilihot account or using any part of the platform, you acknowledge that you have read this Privacy Policy and consent to the data practices described here. If you do not agree with any part of this policy, please do not use the jilihot platform.

2. Data We Collect

jilihot collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third-party service providers such as payment processors.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless you voluntarily provide it in the context of a responsible gaming request (for example, disclosing a gambling-related health concern when requesting self-exclusion).

3. How We Use Your Data

jilihot uses your personal data for the following purposes. We only use data for purposes that are consistent with why it was collected.

• Account management: Creating and maintaining your jilihot account, verifying your identity, and managing your login credentials.
• Payment processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. Verifying that payment accounts belong to you.
• KYC and compliance: Verifying your age and identity as required by anti-money laundering (AML) obligations. Monitoring transactions for suspicious activity.
• Platform operation: Delivering games, recording bet outcomes, calculating winnings, and maintaining your transaction history.
• Customer support: Responding to your queries, resolving disputes, and investigating complaints.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and applying limits or restrictions where appropriate.
• Security: Detecting and preventing fraud, account takeover, bonus abuse, and other prohibited activities.
• Platform improvement: Analysing aggregated usage data to understand how the platform is used and where improvements can be made.
• Marketing communications: Sending you information about jilihot promotions, bonuses, and new games — only if you have opted in to receive these.

4. Legal Basis for Processing

jilihot processes your personal data on the following legal grounds depending on the purpose of processing:

• Contract performance: Processing necessary to operate your jilihot account, process payments, and deliver the gaming services you have signed up for.
• Legal obligation: Processing required to comply with AML regulations, age verification requirements, and other applicable legal obligations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and platform improvement — where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, where you have explicitly opted in. You can withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

Where jilihot relies on legitimate interests as the legal basis for processing, we have assessed that our interests do not override your fundamental rights and freedoms. If you would like more information about this assessment for any specific processing activity, contact us at [email protected].

5. Data Sharing

jilihot does not sell your personal data. We share personal data with third parties only in the following limited circumstances:

• Payment processors: We share necessary financial data with bKash, Nagad, Rocket, and banking partners to process your deposits and withdrawals. These providers process data under their own privacy policies and are bound by contractual data protection obligations.
• KYC verification providers: Identity documents may be shared with third-party KYC verification services to confirm your identity. These providers are contractually prohibited from using your data for any purpose other than verification.
• Game providers: Game providers such as Playtech and JILI receive your account identifier and bet data to deliver game sessions. They do not receive your full identity or payment data.
• Legal and regulatory authorities: jilihot will disclose personal data to law enforcement, regulatory bodies, or courts where required by applicable law or a valid legal order.
• Fraud prevention services: We may share data with fraud prevention agencies to detect and prevent financial crime. This is done on the basis of legitimate interests and legal obligation.

6. Data Retention

jilihot retains your personal data for as long as your account is active and for a period after account closure as required by legal and regulatory obligations. The table below summarises our standard retention periods.

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to you. Anonymised data may be retained indefinitely for statistical and analytical purposes.

7. Cookies & Tracking

jilihot uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how it is being used.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking the platform.
• Functional cookies: Remember your preferences such as language settings and display options. These improve your experience but are not strictly necessary.
• Analytics cookies: Help us understand how players use the platform — which pages are visited most, where users drop off, and how features are used. This data is aggregated and not linked to individual identities.

jilihot does not use third-party advertising cookies or allow ad networks to place cookies on the platform. You can manage or delete cookies through your browser settings. Note that disabling essential cookies will affect your ability to use the platform.

8. Data Security

jilihot implements technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our security practices include:

• Encryption in transit: All data transmitted between your device and jilihot servers is encrypted using TLS 1.2 or higher.
• Encryption at rest: Sensitive personal data including KYC documents and financial records is encrypted in storage.
• Access controls: Access to personal data within jilihot is restricted on a need-to-know basis. Staff access is logged and audited.
• Two-factor authentication: jilihot supports two-factor authentication (2FA) for player accounts. We strongly recommend enabling 2FA in your Account Settings.
• Penetration testing: jilihot conducts regular security assessments to identify and address vulnerabilities.
• Incident response: In the event of a data breach that affects your personal data, jilihot will notify affected users and relevant authorities as required by applicable law.

9. Your Privacy Rights

As a jilihot user, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Request". We will respond within 30 days.

• Right of access: You can request a copy of the personal data jilihot holds about you. We will provide this in a structured, commonly used format.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you can ask us to correct it. You can update most account information directly in Account Settings.
• Right to erasure: In certain circumstances, you can ask us to delete your personal data. Note that we may be required to retain some data for legal and regulatory reasons even after account closure.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances — for example, while a dispute is being resolved.
• Right to data portability: You can request your personal data in a machine-readable format for transfer to another service provider.
• Right to object: You can object to processing based on legitimate interests, including direct marketing. We will stop processing unless we can demonstrate compelling legitimate grounds.
• Right to withdraw consent: Where processing is based on your consent (such as marketing emails), you can withdraw consent at any time without affecting prior processing.

10. Children and Minors

jilihot is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of the jilihot registration and KYC process.

If jilihot discovers that personal data has been collected from a person under 18, that account will be closed immediately, all data will be deleted, and any funds will be handled in accordance with our Terms and Conditions. If you believe a minor has registered on jilihot, please contact us immediately at [email protected].

11. Changes to This Policy

jilihot may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered users by email or in-platform notification.

We encourage you to review this Privacy Policy periodically. Continued use of the jilihot platform after an updated policy is published constitutes your acceptance of the changes. If you do not agree with any changes, you should stop using the platform and request account closure.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how jilihot handles your personal data, please get in touch through one of the following channels:

• Email: [email protected] — use the subject line "Privacy Request" for data-related queries. We respond within 48 hours.
• Live Chat: Available 24/7 directly from the jilihot platform. Average first response under 10 minutes.
• FAQ: Common questions about accounts and data are answered in the jilihot FAQ.

For formal privacy rights requests (access, erasure, portability, etc.), please email [email protected] with the subject line "Privacy Rights Request" and include your registered email address and a description of your request. We will acknowledge receipt within 5 business days and respond in full within 30 days.